What is toll fraud?
Toll fraud is the theft or unauthorized use of long distance phone service. Toll fraud takes many forms but is especially prevalent to phone systems that have not been secured, or where lax security measures are in place. Toll fraud is a problem worldwide, and fraudsters can easily rack up tens of thousands of dollars in long distance charges before the phone’s administrator is even aware of a problem.
How does it occur?
Fraudsters generally infiltrate your telephone system, whether it be analogue, digital or IP based, Leo Hamel’s by using by using software designed to determine usernames and passwords, and crack pass codes. This is typically done outside of normal office hours. Once the system is accessed, hackers use it to route unauthorized calls to any location in the world. It is imperative that telephone system operators change all default passwords, implement complex pass codes and passwords that are not easy to guess, and maintain a good password management policy.
Costs associated with calls placed on your phone lines are your responsibility, regardless of whether you authorized those calls or not. For this reason, it is imperative that you take steps to protect your company against toll fraud.